Frequently Asked Questions



What is the Delivery Fee?

Free delivery for orders over $100.00

$10 delivery fee for zip codes:
34201, 34202, 34203, 34205,34207, 34208, 34209, 34210, 34211, 34215, 34216, 34217, 34228, 34229, 34231, 34232, 34233, 34234, 34235, 34236, 34237, 34238, 34239, 34240, 34241, 34242, 34243, 34275, 34284, 34285, 34292

$20 delivery fee for zip codes:
34212, 34220, 34221, 34222, 34291, 34293

$30 delivery fee for zip codes:
34223, 34224, 34287

Venice, the minimum reservation amount is $50.00
For Parrish, Palmetto, Manasota Key, and North Port the minimum is $100.00
Gasparilla Island the minimum is $150.00
There will be a fee to move equipment from one destination to another, after delivery, at no fault of ABC Rentals.

Can I schedule a specific time for delivery?

Like any other delivery company our trucks need to stay on a route. The route is planned the day before the delivery is scheduled. If someone needs to be present for the delivery, you will be notified as to the delivery time. If you need a specific delivery or pick up time because no other arrangements can be made, additional charges will apply.

Can we pick up our rental items ourselves?

Except for full size cribs, rental items may be picked up at either of our locations and returned on the day of your departure. Please make sure that our store hours coincide with your arrival and departure plans or you may need to make alternative arrangements.

Our Holmes Beach location has a 24 hour pick up and return area. Just choose the after hours Holmes Beach option when you are checking out online and our associate will give you details when they call to confirm your order. Pick-up starts at 1 pm at this location.

Do I need to be present at the time of delivery?

This really depends on where you will be staying. Many of the condos and resorts have an office where we can obtain a key prior to your arrival. This is true with rental offices as well. We will discuss the delivery procedure when we confirm your order to see what delivery arrangements are best for your specific situation.

When should I place my order?

Orders should be placed as soon as possible to insure the products are available at the time of your visit. Changes can be made up to 24 h prior to delivery,

What is the best way to order?

You can order online using our simple order form.
Online orders must be placed AT LEAST 48 hours prior to delivery.
You may also call our store to place a phone order.
Our number is 941-929-1850

What method of payment do you accept?

We accept Mastercard, Visa and Discover cards. However a credit card must be on file for security purposes.

Are there a minimum number of days that I have to rent your products?

You may rent our products for as many or as few days as you need, however there is a one week (7 nights) minimum charge for all items.

What is your cancellation policy?

We have reserved the equipment to be delivered to your vacation destination.
Cancellations made 48 hrs prior to the delivery date will receive a full refund minus a $25 processing fee.

For cancellations past the 48 hour mark, the full charge of the rental will be due.

For cancellations in peak season (Holidays include President's Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas/New Years Week and during February-April) up to 2 weeks before delivery date will receive a full refund minus a $25 processing fee.
For the 2 weeks prior to the delivery date (in high season) there is no refund. We might issue a credit to be used in the future.

If you need to cancel, please call us as soon as possible. Any differences in this policy is at the discretion of the owner. Cancellations sent in after hours will be treated as next business day cancellation and are not finalized until you have been contacted by an associate. Thank you!

No refunds will be given after delivery has been attempted or after the scheduled delivery day.

No refunds will be given for any unused rental days in the case of a delayed arrival or early return.

WEATHER: The weather is beyond our control and we do not offer refunds for items you cannot use due to the weather. In case of a Hurricane and a Mandatory Evacuation Order is issued for the area you are staying – we will offer an in-store pro-rated credit based on the amount of time remaining on your rental. NO REFUNDS DUE TO WEATHER CONDITIONS OR ANY OTHER CONDITIONS BEYOND OUR CONTROL

What is the Florida Law regarding car seats?

Children 5 years and under must be in a car seat.
For more info click here.

Do you install car seats?

No, we can not install car seats. The car seats will come with instructions for proper installation or we can refer you to a local source that can assist you. This is a very strict company policy.

Taking a rented item out of town

If you take a rented item out of your town of renting (the town you had it delivered to) and it becomes damaged you are responsible to get it back to the rental location. In this case ABC Rentals is not responsible to replace the item or for any reimbursements.

What happens if a rental item is lost or broken?

You are responsible for the inventory during your rental period. It is very important that you inform us of any problems that you are having with our inventory as soon as possible. Items returned damaged or lost items will be charged at full replacement value to the credit card on file. This charge is in addition to the rental charge.

If you take a rented item out of your town of renting (the town you had it delivered to) and it becomes damaged you are responsible to get it back to the rental location. In this case ABC Rentals is not responsible to replace the item or for any reimbursements.

What is the minimum amount of time I can store items through Concierge Closet?

The annual rate is $64.20. If a new bin is being established, the cost of the bin may be added for storage periods under one year

Do you purchase used equipment?

No, all of our equipment is purchased from the manufacturer. They all meet the JPMA standards. Buying direct keeps our inventory lines uniform and we are assured of getting up to date inventory complete with manuals. This also ensures that we are notified directly in case of any recalls.

Are your rental items sanitized?

Yes, our inventory is sanitized with a hospital grade cleanser upon arrival to our warehouse facility. It is also inspected at that time for any maintenance issues. Inventory is reinspected at the time of delivery to insure your satisfaction.

What if I want to swap an item?

For each item we will charge $25.00