3247 Rowena Street Sarasota FL 34231
941-921-7688 27.2653689 -82.5045309
  

Frequently Asked Questions

WE TRY TO MAKE TRAVELING WITH CHILDREN AS SIMPLE AS POSSIBLE.

THAT APPLIES TO THE PROCESS OF ORDERING FROM US AS WELL.
THE FOLLOWING ARE SOME FREQUENTLY ASKED QUESTIONS THAT WE HAVE ENCOUNTERED OVER THE YEARS.

What is the Delivery Fee?

Free delivery with orders over $100.00
Venice, the minimum reservation amount is $50.00!
For Parrish, Palmetto, Manasota Key, North Port and Myakka City the minimum is $100
Gasparilla Island the minimum is $150.

Can I schedule a specific time for delivery?

Like any other delivery company our trucks need to stay on a route. The route is planned the day before the delivery is scheduled. If someone needs to be present for the delivery, you will be notified as to the delivery time. If you need a specific delivery or pick up time because no other arrangements can be made, additional charges will apply.

Can we pick up our rental items ourselves?

Except for full size cribs, rental items may be picked up at either of our locations and returned on the day of your departure. Please make sure that our store hours coincide with your arrival and departure plans or you may need to make alternative arrangements.

Our Holmes Beach and Siesta Key locations do have a 24 hour pick up and return area. Just choose the after hours Holmes Beach or Siesta Key option when you are checking out online and our associate will give you details when they call to confirm your order.

Do I need to be present at the time of delivery?

This really depends on where you will be staying. Many of the condos and resorts have an office where we can obtain a key prior to your arrival. This is true with rental offices as well. We will discuss the delivery procedure when we confirm your order to see what delivery arrangements are best for your specific situation.

When should I place my order?

Orders should be placed as soon as possible to insure the products are available at the time of your visit. Changes can be made to that order prior to delivery. Cancellations must be made 48 hours prior to delivery to avoid charges during most of the year, however during holiday's such as Thanksgiving and Christmas and between the months of February through April cancellations must be made 2 weeks prior to delivery to avoid charges.
* There may be an additional charge for orders placed within 48 of delivery date during peak season. *

What is the best way to order?

You can order online using our simple order form.
Online orders must be placed AT LEAST 48 hours prior to delivery.
You may also call our store to place a phone order.
Our number is 941-929-1850

What method of payment do you accept?

We accept Mastercard, Visa and Discover cards. We also accept personnel checks and cash, however a credit card must also be on file for security purposes.

Are there a minimum number of days that I have to rent your products?

You may rent our products for as many or as few days as you need, however there is a one week minimum charge for all delivered items.

What is your cancellation policy?

For cancellations up to 48 hours before there will be a 10% cancellation fee. For cancellations past the 48 hour mark, the full charge of the rental will be due, minus any delivery fees. For cancellations in peak season (Thanksgiving, Christmas, February-April) up to 2 weeks before delivery there will be a 10% cancellation fee. For the 2 weeks prior to your delivery the full charge of the rental will be due, minus any delivery fees. If you need to cancel, please call us as soon as possible. Any differences in this policy is at the discretion of the owner. Store credit may be offered under certain circumstances. Cancellations sent in after hours will be treated as next days business and are not finalized until you have been contacted by an associate.

What is the Florida Law regarding car seats?

Children 5 years and under must be in a car seat.
For more info click here.

Do you install car seats?

No, we can not install car seats. The car seats will come with instructions for proper installation or we can refer you to a local source that can assist you. This is a very strict company policy.

What happens if a rental item is lost or broken?

You are responsible for the inventory during your rental period. It is very important that you inform us of any problems that you are having with our inventory as soon as possible. Items returned damaged or lost items will be charged at full replacement value to the credit card on file. This charge is in addition to the rental charge.

What is the minimum amount of time I can store items through Concierge Closet?

Concierge closet is billed by quarter. Three months is the minimum storage period. The annual rate is $64.20. Each quarter would be $16.05. If a new bin is being established, the cost of the bin may be added for storage periods under one year.

Do you purchase used equipment?

No, all of our equipment is purchased from the manufacturer. They all meet the JPMA standards. Buying direct keeps our inventory lines uniform and we are assured of getting up to date inventory complete with manuals. This also ensures that we are notified directly in case of any recalls.

Are your rental items sanitized?

Yes, our inventory is sanitized with a hospital grade cleanser upon arrival to our warehouse facility. It is also inspected at that time for any maintenance issues. Inventory is reinspected at the time of delivery to insure your satisfaction.
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