Delivery Information
Can I schedule a specific time for delivery?
Like any other delivery company our trucks need to stay on a route. The route is planned the day before the delivery is scheduled. If someone needs to be present for the delivery, you will be notified as to the delivery time. If you need a specific delivery or pick up time because no other arrangements can be made, additional charges will apply.
Can we pick up our rental items ourselves?
Except for full size cribs, rental items may be picked up at our store at 4519 South Tamiami trail and returned on the day of your departure. Please make sure that our store hours coincide with your arrival and departure plans or you may need to make alternative arrangements.
Do I need to be present at the time of delivery?
This really depends on where you will be staying. Many of the condos and resorts have an office where we can obtain a key prior to your arrival. This is true with rental offices as well. We will discuss the delivery procedure when we confirm your order to see what delivery arrangements are best for your specific situation.
Company policies and procedures
Can I schedule a specific time for delivery?
Like any other delivery company our trucks need to stay on a route. The route is planned the day before the delivery is scheduled. If someone needs to be present for the delivery, you will be notified as to the delivery time. If you need a specific delivery or pick up time because no other arrangements can be made, additional charges will apply.
Can we pick up our rental items ourselves?
Except for full size cribs, rental items may be picked up at our store at 4519 South Tamiami trail and returned on the day of your departure. Please make sure that our store hours coincide with your arrival and departure plans or you may need to make alternative arrangements.
When should I place my order?
Orders should be placed as soon as possible to insure the products are available at the time of your visit. Changes can be made to that order prior to delivery. Cancellations must be made 48 hours prior to delivery to avoid charges.
What is the best way to order?
You can order online using our simple order form. A customer service representative will call you within 48 hours to confirm your order. We will make payment arrangements at that time. Online orders must be placed AT LEAST 48 hours prior to delivery. You may also call our store to place a phone order. Our toll free number is 866-342-2446. If you live in the Sarasota area, you may also order in our store located at 4519 South Tamiami Trail.
Do you install car seats?
No, we can not install car seats. The car seats will come with instructions for proper installation or we can refer you to a local source that can assist you. This is a very strict company policy.
What method of payment do you accept?
We accept Mastercard, Visa and Discover cards. We also accept personnel checks and cash, however a credit card must also be on file for security purposes.
Are there a minimum number of days that I have to rent your products?
You may rent our products for as many or as few days as you need, however there is a one week minimum charge for all delivered items. Daily rates apply to store pick up only. Call our store for pricing and availability of daily rate rentals.
What happens if a rental item is lost or broken?
You are responsible for the inventory during your rental period. It is very important that you inform us of any problems that you are having with our inventory as soon as possible. Items returned damaged or lost items will be charged at full replacement value to the credit card on file. This charge is in addition to the rental charge.
What is your cancellation policy?
For cancellations up to 48 hours before there will be a 10% cancellation fee.
For cancellations past the 48 hour mark, the full charge of the rental will be due, minus any delivery fees.
If you need to cancel, please call us as soon as possible, any differences in this policy is at the discretion of the owner. Store credit may be offered under certain circumstances.
Product Information
Do you install car seats?
No, we can not install car seats. The car seats will come with instructions for proper installation or we can refer you to a local source that can assist you. This is a very strict company policy.
Do you purchase used equipment?
No, all of our equipment is purchased from the manufacturer. They all meet the JPMA standards. Buying direct keeps our inventory lines uniform and we are assured of getting up to date inventory complete with manuals. This also ensures that we are notifies directly in case of any recalls.
Are your rental items sanitized?
Yes, our inventory is sanitized with a hospital grade cleanser upon arrival to our warehouse facility. It is also inspected at that time for any maintenance issues. Inventory is reinspected at the time of delivery to insure your satisfaction.
What is the Florida Law regarding car seats?
Children 5 years and under must be in a car seat.
What happens if a rental item is lost or broken?
You are responsible for the inventory during your rental period. It is very important that you inform us of any problems that you are having with our inventory as soon as possible. Items returned damaged or lost items will be charged at full replacement value to the credit card on file. This charge is in addition to the rental charge.
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